Applicable to: all offers, mediation services, travel proposals, bookings, agreements, and other services of Areora Travel

Company: Areora Travel

Chamber of Commerce number: 42005570

Article 1. Definitions

In these General Terms and Conditions, the following definitions apply:

Areora Travel: the company Areora Travel, registered with the Dutch Chamber of Commerce under number 42005570, being the user of these General Terms and Conditions.

Traveller: any natural person or legal entity who enters into or intends to enter into an agreement with Areora Travel.

Lead Booker: the traveller who enters into the agreement on behalf of themselves and/or one or more other travellers.

Travel Agreement: any agreement between Areora Travel and the traveller relating to travel services offered, organized, arranged, resold, or mediated by Areora Travel.

Travel Service: including but not limited to transport, accommodation, car rental, and other tourism services such as excursions, transfers, and components of arrangements.

Package Travel: a combination of at least two different types of travel services for the same trip or holiday, where the legal criteria of a package travel arrangement are met.

Linked Travel Arrangement: a combination of at least two different travel services that does not qualify as a package travel arrangement, but may fall within the statutory regime governing linked travel arrangements.

Mediation: the service whereby Areora Travel arranges, on behalf of or for the benefit of the traveller, an agreement with a third-party provider of a travel service.

Third-Party Supplier: any airline, carrier, hotelier, accommodation provider, insurer, local agent, tour operator, or other supplier directly or indirectly involved in the performance of the trip.

Working Days: Monday through Friday, excluding officially recognized public holidays in the Netherlands.

Article 2. Applicability

1. These General Terms and Conditions apply to all offers, quotations, travel proposals, bookings, agreements, and services of Areora Travel.

2. Any deviations from these General Terms and Conditions shall only be valid if expressly agreed in writing by Areora Travel.

3. If any provision of these General Terms and Conditions is null and void or annulled, the remaining provisions shall remain in full force and effect. In such case, the parties shall agree on a replacement provision that most closely reflects the purpose and intent of the original provision.

4. To the extent mandatory statutory provisions apply, including consumer protection laws and the statutory rules governing package travel, such provisions shall prevail over any conflicting provisions in these General Terms and Conditions.

Article 3. Role of Areora Travel

1. Areora Travel may act:

a. as a travel organizer;

b. as an intermediary or travel agent;

c. as a provider of a package travel arrangement;

d. as a provider or intermediary of separate travel services;

e. as a provider or facilitator of a linked travel arrangement.

2. Whether Areora Travel acts as organizer, intermediary, or otherwise in a specific case shall be determined by the content of the offer, the booking confirmation, and the nature of the agreed services.

3. If Areora Travel acts solely as an intermediary in concluding an agreement between the traveller and a third-party supplier, Areora Travel shall in principle not be responsible for the actual performance of the service provided by that third party, except where mandatory law provides otherwise.

4. If the arrangement qualifies as a package travel arrangement, the statutory responsibility for the performance of the package travel rests with the organizer identified in the agreement, insofar as required by law.

Article 4. Offers and Formation of the Agreement

1. All offers, price quotations, and travel proposals of Areora Travel are non-binding unless explicitly stated otherwise.

2. Obvious errors, mistakes, slips, or manifest inaccuracies in offers, prices, availability, descriptions, images, or other information shall not bind Areora Travel.

3. The agreement is concluded at the moment when:

a. the traveller accepts the offer of Areora Travel; and

b. Areora Travel confirms the booking or assignment in writing or electronically.

4. The Lead Booker booking on behalf of other travellers declares that they are authorized to represent them and shall be jointly and severally liable for all obligations arising from the agreement, including payment obligations.

5. The Lead Booker must provide Areora Travel with all relevant personal and travel details of all travellers accurately and in full.

Article 5. Information Provided by the Traveller

1. The traveller shall provide all information that may be relevant to the proper performance of the agreement in a timely, complete, and truthful manner.

2. This includes, but is not limited to:

a. full personal details exactly as stated in the passport or identity document;

b. nationality;

c. date of birth;

d. contact details;

e. travel document details if required;

f. information concerning medical conditions, mobility restrictions, dietary requirements, or other special needs, insofar as relevant to the trip.

3. Areora Travel shall not be liable for damages, costs, delays, missed flights, denied boarding, missed connections, or any other consequences resulting from incorrect, incomplete, or late information provided by the traveller.

Article 6. Travel Documents, Visas, Vaccinations, and Other Formalities

1. The traveller is at all times solely responsible for having valid travel documents, visas, permits, insurance, medical certificates, vaccinations, and any other documents or formalities required for the trip.

2. The traveller must independently verify, before booking and no later than prior to departure, which requirements apply to the destination country, transit countries, and return travel to the country of departure.

3. Even if Areora Travel provides general information regarding passports, visas, health, entry requirements, safety, or local regulations, the traveller remains solely responsible for complying with all applicable requirements.

4. All costs and consequences resulting from failure to comply with these obligations shall be borne entirely by the traveller.

Article 7. Prices

1. All prices stated by Areora Travel are in euros unless expressly stated otherwise.

2. Unless indicated otherwise, the travel price includes only those services expressly described in the offer or booking confirmation.

3. Unless expressly stated otherwise, the following are not included:

a. reservation fees;

b. administration fees;

c. insurance;

d. visas;

e. tourist taxes;

f. local levies;

g. airport taxes;

h. baggage fees;

i. optional excursions or additional services.

4. Areora Travel is entitled to amend prices before the agreement is concluded.

5. After the agreement has been concluded, a price change may only take place insofar as legally permitted, for example as a result of changes in:

a. fuel costs or other energy costs;

b. taxes or levies imposed by third parties;

c. exchange rates relevant to the package travel arrangement or agreed service.

6. If a price increase relating to a package travel arrangement exceeds the legally permitted limit or materially alters the agreement, the traveller shall have the rights granted under applicable law.

Article 8. Payment

1. Unless agreed otherwise in writing, the traveller shall be required upon booking to pay an advance payment and/or full payment as specified in the quotation, invoice, or booking confirmation.

2. If an advance payment is required, the remaining balance of the travel price must be paid no later than the due date stated in the invoice or confirmation.

3. For bookings made shortly before departure, immediate full payment may be required.

4. If the traveller fails to pay on time, they shall be in default by operation of law once a reasonable additional payment period set by Areora Travel has expired.

5. In the event of late payment, Areora Travel shall be entitled to:

a. suspend or terminate the agreement;

b. charge cancellation fees;

c. recover any costs incurred and losses suffered;

d. charge statutory interest and extrajudicial collection costs.

6. Payments made by the traveller shall first be applied to costs, then to interest, and finally to the principal amount due.

Article 9. No Right of Withdrawal

1. Travel agreements are generally excluded from the statutory right of withdrawal that applies to many distance contracts.

2. Once concluded, a booking is binding unless otherwise follows from the agreement, the applicable terms of the organizer, or mandatory law.

Article 10. Changes Requested by the Traveller

1. Any request by the traveller to change the booked trip, such as changes in travel dates, names, route, accommodation, carrier, or other components, shall be regarded as a request for a contractual amendment and shall only be carried out if possible.

2. Areora Travel is under no obligation to honor any such request.

3. If a change is made, the traveller shall be liable for all resulting costs, including supplier amendment fees, fare differences, administration fees, and any cancellation charges.

4. Name changes on transport documents, particularly airline tickets, are often impossible or only possible at high cost. All such costs shall be borne by the traveller.

Article 11. Transfer of Booking

1. To the extent permitted by law and insofar as the nature of the booked services allows, the traveller may request to transfer the trip to another person.

2. Such request must be made in writing and in due time, no later than within the period reasonably necessary to process the transfer.

3. The substitute traveller and the original traveller shall be jointly and severally liable for payment of the remaining travel price, amendment fees, additional costs, and any other damages.

4. Areora Travel may refuse a transfer if:

a. the relevant supplier does not allow it;

b. applicable transport conditions exclude it;

c. the request is made too late;

d. the substitute traveller does not meet the requirements applicable to the trip.

Article 12. Cancellation by the Traveller

1. The traveller may cancel the agreement in writing.

2. In the event of cancellation, the traveller shall owe cancellation charges. Unless another arrangement is stated in the travel confirmation, quotation, or applicable supplier terms, the following cancellation charges per traveller shall apply:

a. up to and including 56 days before departure: 30% of the total travel price;

b. from 55 up to and including 28 days before departure: 50% of the total travel price;

c. from 27 up to and including 14 days before departure: 75% of the total travel price;

d. from 13 days before departure up to and including the day of departure: 100% of the total travel price;

e. in case of no-show: 100% of the total travel price.

3. If stricter cancellation conditions apply to certain components or services, such as scheduled flights, cruises, tailor-made travel, exclusive accommodations, events, safari trips, or non-refundable fares, those specific conditions shall apply and cancellation charges may amount to 100% from the moment of booking.

4. Insurance premiums, reservation fees, administration fees, service charges, visa costs, and ticketing costs are in principle non-refundable unless mandatory law provides otherwise.

5. A cancellation received outside office hours shall be deemed to have been received on the next Working Day.

6. Areora Travel strongly recommends that the traveller take out cancellation insurance.

Article 13. Changes or Cancellation by Areora Travel

1. Areora Travel is entitled to amend the agreement prior to departure where there is an unavoidable or reasonable cause, insofar as permitted by law and by the agreement.

2. If the change is insignificant, Areora Travel shall inform the traveller as soon as possible.

3. If there is a substantial change or if Areora Travel must cancel the agreement before departure, the traveller shall have the rights granted by law and the agreement, including, where applicable:

a. acceptance of the change;

b. acceptance of an alternative trip;

c. termination of the agreement with reimbursement where legally required.

4. Areora Travel may terminate the agreement if:

a. the minimum number of participants has not been reached and this was stated in advance;

b. performance becomes impossible due to unavoidable and extraordinary circumstances;

c. a third-party supplier terminates or refuses the service and performance cannot reasonably be continued.

5. Reimbursement shall be made within the statutory period applicable where reimbursement is legally due.

Article 14. Performance of the Trip and Changes During the Trip

1. Areora Travel and/or the performing organizer shall carry out the trip in accordance with the reasonable expectations the traveller may have based on the agreement, taking into account unavoidable changes in local circumstances, safety, schedules, weather conditions, government measures, and operational conditions.

2. Routes, timetables, means of transport, airlines, type of accommodation, room allocation, stopovers, and excursion components may be changed where reasonably necessary.

3. Manifest errors in travel itineraries, websites, brochures, or quotations shall not bind Areora Travel.

4. Preferences communicated by the traveller, such as seating preferences, bed type, room location, dietary requirements, or special occasions, shall be treated only as preferences and not as guaranteed obligations unless expressly confirmed in writing.

Article 15. Assistance

1. If the traveller is in difficulty during the trip, Areora Travel shall, to the extent it is legally required to do so or reasonably able to do so, provide appropriate assistance.

2. Such assistance may include providing information on medical services, local authorities, consular assistance, or alternative travel arrangements.

3. Areora Travel shall be entitled to charge reasonable costs for such assistance if the difficulties were caused by intentional acts, negligence, or attributable conduct or omission of the traveller.

Article 16. Liability of the Traveller

1. The traveller shall be liable for any damage caused by them or by fellow travellers registered through them, including damage to accommodations, means of transport, inventory, fellow travellers, staff, or third parties.

2. The traveller shall indemnify Areora Travel against third-party claims arising from their acts or omissions, to the extent permitted by law.

3. If the traveller causes such nuisance or disruption that the proper performance of the trip is seriously hindered, Areora Travel or the relevant supplier may exclude the traveller from further participation. All resulting costs shall be borne by the traveller.

Article 17. Liability of Areora Travel

1. If Areora Travel acts as an intermediary, its liability shall be limited to the careful performance of its mediation services.

2. If Areora Travel acts as the organizer of a package travel arrangement, it shall be responsible for the performance of the agreed travel services in accordance with the statutory rules governing package travel.

3. Areora Travel shall not be liable for damage resulting from:

a. acts or omissions of the traveller;

b. unforeseeable or unavoidable acts of third parties not involved in the performance of the travel services;

c. unavoidable and extraordinary circumstances;

d. incorrect or incomplete information provided by the traveller;

e. denied boarding or denied entry due to missing or incorrect documents;

f. delays, schedule changes, cancellations, or overbooking by carriers, insofar as liability for such matters lies primarily with those carriers under law or convention.

4. To the extent Areora Travel is liable, its liability for damage other than personal injury, death, or damage caused by intent or deliberate recklessness on the part of Areora Travel shall be limited to a maximum of three times the travel price, unless mandatory law or applicable international conventions provide otherwise.

5. Any claim for indirect damage, consequential loss, loss of profit, loss of savings, or business loss is excluded, unless mandatory law provides otherwise.

6. Claims relating to transport services are also subject to the limitations and exclusions under international conventions and European regulations applicable to air, sea, rail, or bus transport.

Article 18. Force Majeure and Unavoidable Extraordinary Circumstances

1. Force majeure and unavoidable extraordinary circumstances shall include, but are not limited to: war, threat of war, riots, terrorism, political unrest, epidemics, pandemics, health crises, natural disasters, extreme weather, fire, strikes, technical failures, supplier insolvency, air traffic restrictions, government measures, border closures, security risks, and any other circumstances beyond the reasonable control of Areora Travel.

2. In the event of such circumstances, Areora Travel shall be entitled to amend, suspend, or terminate the agreement insofar as permitted by law.

3. In such event, Areora Travel shall only be obliged to reimburse or compensate to the extent required by mandatory law.

Article 19. Insurance

1. The traveller is responsible for taking out adequate travel, cancellation, medical, and baggage insurance unless expressly agreed otherwise.

2. Areora Travel strongly advises the traveller to verify before departure whether coverage exists for medical costs, repatriation, cancellation, high-risk activities, and loss of or damage to baggage.

3. If Areora Travel, at the traveller’s request, mediates in taking out insurance, Areora Travel shall not be liable for the content, scope of cover, acceptance, or payment under that insurance policy.

Article 20. Complaints During the Trip

1. If the traveller believes that the trip or any part thereof is not being performed in accordance with the agreement, they must report this without delay:

a. on site to the relevant supplier; and

b. as soon as possible to Areora Travel or the contact person stated in the travel documents.

2. The traveller must give Areora Travel or the relevant organizer a reasonable opportunity to remedy the issue, unless this is impossible or an immediate solution cannot reasonably be required.

3. Complaints that are not reported in a timely manner on site and therefore cannot be adequately resolved may lead to a reduction or loss of entitlement to compensation, to the extent permitted by law.

Article 21. Complaints After the Trip

1. Complaints not resolved satisfactorily during the trip must be submitted to Areora Travel in writing and with reasons no later than 30 days after the end of the trip, or after the originally scheduled end date thereof.

2. The traveller must include all relevant information, evidence, correspondence, and supporting documents.

3. Submitting a complaint does not suspend the traveller’s payment obligations.

Article 22. Privacy and Personal Data

1. Areora Travel processes personal data in accordance with applicable privacy laws and its Privacy Policy.

2. The traveller warrants that personal data of fellow travellers is lawfully provided to Areora Travel and that such fellow travellers have been informed accordingly where necessary.

3. For the performance of the agreement, personal data may be shared with third-party suppliers in the Netherlands and abroad, including outside the European Union, where necessary for the performance of the trip.

Article 23. Intellectual Property

1. All intellectual property rights relating to quotations, travel proposals, tailor-made itineraries, texts, photographs, routes, concepts, documents, websites, and other materials provided by Areora Travel shall remain vested in Areora Travel or its licensors.

2. Without the prior written consent of Areora Travel, such materials may not be copied, distributed, published, or used commercially.

Article 24. Governing Law and Competent Court

1. All legal relationships between Areora Travel and the traveller shall be governed exclusively by Dutch law.

2. Any disputes shall be submitted to the competent court in the district where Areora Travel has its registered office, unless mandatory consumer law designates another competent court.

3. If Areora Travel is affiliated with a recognized dispute resolution scheme or industry dispute committee, a dispute may also be handled in accordance with the applicable rules of that scheme or committee, where relevant.

Article 25. Final Provisions

1. These General Terms and Conditions may be amended by Areora Travel from time to time. The most recent version shall apply to new agreements.

2. If the agreement is concluded electronically, these General Terms and Conditions may be made available to the traveller electronically in such a way that they can easily be stored and remain accessible for future reference.

3. In all cases not provided for by these General Terms and Conditions, Areora Travel shall decide in accordance with applicable law.

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